English – Delivery and Returns
Delivery
In-stock items are normally shipped within 2–5 business days after your order is received. If an item must be ordered from a supplier, delivery may take longer. Packages are delivered via Posten, Bussgods, DHL, or similar carriers.
Delivery Delays
Delays may occur if suppliers cannot meet their obligations. Mr Pellets is not liable for damages caused by delays but will always inform the customer if delivery times deviate significantly from the stated product description.
Pellet Deliveries
Winter: Normally within 5 business days
Summer: Normally within 10 business days, but may vary depending on demand and factors beyond our control.
For forklift or crane delivery requests, delivery times may be shorter.
Delivery may be affected by high demand, extreme weather, natural disasters, production stoppages, war, epidemics, or raw material shortages. Mr Pellets cannot be held responsible for delays caused by such events.