Purchase & Payment Terms

Purchase & Payment Terms

Mr Pellets AB – Organization number: SE556956-2381-01

1. Prices

All prices are inclusive of VAT unless otherwise stated.

Once an order has been confirmed, prices can only be changed in circumstances beyond our control, such as:

  • Changed commodity prices

  • Currency changes

  • Changed VAT

  • Supplier changes

Any handling fee or invoice fee may apply.

Incorrect pricing and technical errors

In the event of an obviously incorrect price, caused by a technical error, system error, printing error, typographical error or other circumstance beyond our control, Mr Pellets AB reserves the right to correct the price or cancel the order before manual order confirmation has taken place.

An agreement is considered binding only when the order has been manually confirmed by Mr Pellets AB. Automatic order confirmation does not constitute a binding confirmation.

If price, product information, shipping cost or other terms prove to be incorrect, the customer will always be informed and given the opportunity to:

  • Accept revised terms, or

  • Cancel the purchase free of charge.

This applies according to Swedish contract law, consumer law and applicable EU regulations.

2. Payment

We offer the following payment options:

  • Swish

  • Card payment

  • Installment

  • Bank transfer

  • Advance payment

  • PayPal

  • Invoice/E-invoice via Svea Bank (corporate invoices follow Svea Bank's terms and conditions)

Important:

  • Invoice/E-invoice is sent via email – also check spam.

  • Credit information is provided when purchasing on invoice.

  • Advance payment must be registered before delivery.

3. Order and delivery

An agreement only arises when Mr Pellets AB has manually confirmed the order.
Automatic order confirmation may contain errors.

Ownership of the goods belongs to Mr Pellets AB until full payment has been received.

To shop with us you must be at least 20 years old.

4. Advance booking

When booking in advance, a fee of approximately 5% of the value of the item is charged.
The fee is deducted from the final price.
In the event of cancellation or no-show, the fee may be lost as an administration cost.

5. Right of withdrawal and open purchase

Consumers have a 14-day right of withdrawal according to the Distance Contracts Act.
The customer pays return shipping, except in the case of incorrect delivery.

The right of withdrawal does not apply to:

  • Special products

  • Goods without original packaging

  • Used or damaged goods

Corporate customers are not covered by the right of withdrawal.

6. Complaints

Contact us within 7 days in case of damage or error.
Always save the packaging and original carton.

The right of complaint applies according to the Consumer Purchase Act (36 months) and only covers defects that were present at the time of delivery.

7. Refund

Refunds are made to bank account, card or PayPal.
Normally within 5 working days after approved return.

8. Force Majeure

We are not responsible for delays or non-delivery due to:

  • War

  • Natural disasters

  • Labor market conflicts

  • Authority decision

  • Other unforeseen events beyond our control

9. Guarantees

Warranty terms are stated for each product and apply provided that the installation and operating instructions have been followed and that the product has been installed by a qualified professional.

Otherwise, the Consumer Purchase Act applies.
We are not liable for damage to property other than the delivered product, or for consequential or indirect damages.

Example: Ignition elements, grates and burner tubes are consumables and are only covered by a functional warranty upon delivery.

10. Product images

Product images are basic images. The product may differ slightly from the image.

11. Delivery error

Please contact us immediately if there is an error with the delivery.

Transport damage

Visible damage must be reported directly to the transport company upon receipt.
Hidden damage must be reported within 7 days.
Transport damage is reported directly to the transport company.